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1TECHNICAL UNDERWRITER
Company: Stepp
Location: Atlas Gardens

Job Specifications:
  • Provide technical underwriting and rating advice and acceptance of risk to internal stakeholders across all classes of insurance business
  • Conduct competitor and market intelligence analysis
  • Provide support with referral risk, unique risk undefined or mandates
  • Interpret and process technical information
  • Remain abreast of local developments on all classes of business and advise Operational Manager of changes to be made
  • Analyse profitability of multi-claimant or renewal individual policies and process corrective actions necessary on system
  • Analyse profitability with underwriting and broker consultants, agree and implement actions
  • Provide input i.r.o amendments to pricing models and new cover to the Operational Manager
  • Request and recommend changes to technical policy, endorsements and policy wording, underwriting manuals and underwriting rules
  • Do analysis on specific portfolios
  • Analyse trends, performance and recommend actions and process it on systems
  • Determine underwriting needs and arrange for these to be developed
  • Execute new strategic initiatives as identified by management
  • Provide support to queries i.r.o existing policies – claims, increased cover add-ons, interpretation of wording and cover renewals and survey reports
  • Refer unresolved and persistent underwriting issues to Management
  • Responsible for renewal recommendations, the processing thereof and the compiling of all communication to brokers and end-user clients
  • Designate for manager when manager on leave
Requirements:
  • Matric certificate
  • RE1 or RE5
  • Minimum COP or Insurance related qualification
  • FAIS Compliance: 60 credits Commercial Lines and 30 credits Personal Lines
  • Bilingual (English & Afrikaans)
  • Computer literacy – Microsoft office & must be able to do system processing
  • At least 10 years’ experience in the insurance industry
  • Solid knowledge of underwriting and underwriting processes
Salary: Negotiable according to experience

Only successful candidates will be contacted. If you have not contacted you within 1 week of the closing date, your application has been unsuccessful.

Closing date: 30 September 2018
2COMMERCIAL UNDERWRITER
Company: Stepp
Location: Centre of Excellence

Position Requirements:
  • Matric certificate
  • Bilingual (English and Afrikaans)
  • 7 to 10 years’ underwriting experience in personal and commercial lines, and sound knowledge of underwriting, policy wording, pricing and systems
  • Computer literacy – Microsoft office and must be able to do system processing
  • Good communication skills (verbal and written)
  • Analytical skills
  • Attention to detail
  • Be able to work under pressure
  • Excellent interpersonal skills
  • Sound problem-solving skills
  • Highly organised worker
  • Teamwork and co-operation
  • Effective time management skills
  • Positive work record
  • Extensive knowledge of Tial/System A
  • Able to work independently
  • Must work very accurately
Job Specifications:
  • Process and underwrite new business quotes for the intermediaries
  • Load new policies on the system
  • Do amendments to existing policies on the system
  • Process policies on the system for book take-overs and bulk increases
  • Interpret and process information for policy retention
  • Provide technical underwriting and rating advice and acceptance of risk to internal stakeholders across all classes of insurance business
  • Provide support with referral risk, unique undefined or mandates
  • Remain abreast of local developments on all classes of business and advise management of changes to be made
  • Analyse profitability of multi-claimant or renewal individual policies and process corrective actions necessary on the system
  • Analyse profitability with underwriting and broker consultants, agree and implement actions
  • Provide input i.r.o amendments to pricing models and a new cover to management
  • Request and recommend changes to technical policy, endorsements and policy wording, underwriting manuals and underwriting rules
  • Do analysis on specific portfolios
  • Analyse trends, performance and recommend actions and process it on the system
  • Determine underwriting needs and arrange for these to be developed
  • Execute new strategic initiatives as identified by management
  • Provide support to queries i.r.o existing policies, claims, increased cover add-ons, interpretation of wording and cover renewals and survey reports
  • Refer unresolved and persistent underwriting issues to Management
  • Responsible for renewal recommendations, the processing thereof and the compiling of all communication to broker and end-user clients
This position will be based at the offices of Stepp Atlas Gardens. Closing date for applications is Friday 14 December 2018. Please email your CV to reggie@stepp.co.za

Please indicate clearly for which position you are applying.

THE COMPANY RESERVES THE RIGHT NOT TO FILL THE POSITION
3CLAIMS ADMINISTRATOR
Company: Stepp
Location: Centre of Excellence

Position Requirements:
  • Matric certificate
  • Bilingual (English and Afrikaans)
  • FAIS Accreditation
  • Good communication skills (verbal and written)
  • 1 – 3 years’ financial/insurance/call centre experience (Short Term Industry)
  • Claims experience is a preference
  • Knowledge of Insurance Industry
  • Customer services
  • Internet (Google, search engines, etc.)
  • Systems (capturing and storing information, database orientated etc.)
  • Experience in Tial/System A/ROC will be beneficial
  • MS Windows and Microsoft Office (Excel, Outlook, Word, etc.)
Job Specifications:
  • Ensure capturing of detailed, accurate information
  • Ensure correct information is obtained from the customer by asking the appropriate questions and listening in order to make correct decisions
  • Use appropriate tools (TIAL, supplier contact and/or negotiation) to accurately cost the claim, and make an informed and appropriate decision which is correct for the business and reasonable for the customer
  • Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
  • Ensure claims are finalised with set parameters (turnaround times, terms and conditions applied accurately)
  • Ensure regular feedback to customers and other stakeholders, as determined by the company and/or customer requirements
  • Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers, etc.) to meet job objectives
  • Taking accountability for the full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain customers
  • Take accountability for the resolution of customer complaints, with a focus on customer retention
  • Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a focus on customer retention
  • Deliver the Stepp Service Way through personal effort and through others
  • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
This position will be based at the offices of Stepp Atlas Gardens. Closing date for applications is Friday 14 December 2018. Please email CV’s to reggie@stepp.co.za

Please indicate clearly for which position you are applying.

THE COMPANY RESERVES THE RIGHT NOT TO FILL THE POSITION
4ADMIN ASSISTANT: INVESTMENTS
Job Description
We are looking for an experienced person to assist with administrating investment portfolios.

To be successful in this role, you will need excellent verbal and written communication skills, as well as competency in Microsoft Office applications, such as Word and Excel.

Company: Stepp
Location: Stepp Bella Rosa, Cape Town

Duties and Responsibilities:
  • Switches between funds
  • Additional investments for clients
  • Make retirement annuities paid up
  • Withdrawals
  • Section 14 transfers
  • Change beneficiary, debit order etc.
  • Download tax certificates and schedules
  • Do comparison analysis between different options
  • Do investment review
  • Do quotes on various life platforms
Requirements
  • 5 years’ experience working with investment administration
  • Excellent computer skills
  • Knowledge of Excel
  • Fully bilingual – Afrikaans and English
  • Presentable and neat appearance
  • Grade 12

Please indicate your expected remuneration structure.

Contact person: Christelle Viljoen

Closing date: 22 February 2019
5JUNIOR UNDERWRITER/BROKERS ASSISTANT
Company: Stepp Philren (Pty) Ltd
Location: Mossel Bay

Duties and Responsibilities:
  • Assist broker with all short term related administration – amendments, queries, and new business on Tial and other relevant online systems
  • Handling of incoming calls, enquiries and service requests by clients or broker
  • Assist with obtaining quotes and compiling comparisons thereof
  • Confirmation to clients, Insurers and Banks
  • General administration
  • Preparation of files
  • Constant internal/insurance company products training, Online Academy, Shadowmatch, Product specific training
Requirements
  • Grade 12
  • A minimum of 5 years’ experience in the administration/policy management of short term insurance: Personal Lines, Commercial Lines, Agri Insurance, C.A.R, Marine etc
  • Insurance literate, knowledge of basic risks and rates
  • Computer literate (Microsoft Office and Outlook)
  • Telephone skills
  • Fluently bilingual (Afrikaans and English)
  • RE 5 Exam successfully completed
  • Experience in Tial, Santam and Old Mutual Insure online systems will be beneficial
  • Short term insurance credits will be beneficial
  • Strong admin abilities
  • Good time management skills
  • Presentable and neat appearance
  • Excellent verbal and non-verbal communication skills
  • Friendly and positive personality
  • Able to contribute positively as part of a team, helping with various tasks as required.
  • Able to work under pressure
  • Deliver accurate work

Please indicate your expected remuneration structure.

Contact person: : Thinus Jansen van Rensburg (thinus@stepp.co.za)

Closing date: 22 March 2019
6CLAIMS HANDLER
Job Description
We are looking for an individual who has a passion for administration and insurance.

To be successful in this role, you will need excellent verbal and written communication skills, as well as competency in Microsoft Office applications, such as Word and Excel.

Company: Stepp Truck & Cargo

Location: Stepp Atlas Gardens, Cape Town

Duties and Responsibilities:
  • Ensure capturing of detailed, accurate information
  • Ensure correct information is obtained from the customer and submitting the claim to the insurers
  • Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
  • Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
  • Building and maintaining relationships, and liaising with, key stakeholders to meet job objectives
  • Take accountability for the resolution of customer complaints, with a view to customer retention
  • Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
  • Deliver service the Stepp way through personal effort and through others.
  • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
Requirements
  • 5 years’ admin experience
  • Excellent computer skills
  • Knowledge of Excel
  • Fully bilingual – Afrikaans and English
  • Presentable and neat appearance
  • Grade 12
  • Insurance knowledge will be advantageous

Please indicate your expected remuneration structure.

Contact person: Christelle Viljoen

Closing date: 28 February 2019

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